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Dear Guest, We are delighted to welcome you to the Queen’s Court Hotel & Residence. This hotel directory gives you a thorough insight about all our facilities and services available. If you have an additional question or request please contact one of our team members. We wish you a pleasant stay with us and enjoy your time in Budapest.

Air condition & Heating
All our rooms are equipped with an individual temperature setting for your comfort. Please use the wall mounted regulator to set the air conditioning.
If you need any assistance or you have questions about the system please contact our Reception for help.

Airport

Budapest Airport is about 20km away from the hotel and it takes 30-40 minutes by car. If you would like us to arrange for an airport transfer the reception team is more than happy to help you in this matter.

Baby bed

We have some baby beds available, if you need one, please contact Reception.

Babysitting

If you wish to spend a night alone, we can arrange you a nurse for your children, so you can meet the night-life of Budapest. For details please contact the reception.

Bathrobes

We can provide you bathrobes. If you wish to receive it, please contact Reception for further details.

Beds

A good night sleep is very important. For this reason our comfortable beds are equipped with 100% down pillows and duvets.
If you need anti-allergic bedding please contact Reception.
There is also a soft woollen blanket available in your main cupboard.

Bedside rug

We can provide you a rug to step out from bed. If you wish to receive it, please call the Reception.

Breakfast

is served in the Restaurant from 6.30-11.00 daily. The rate is EUR 12.00 per person/occasion

Business Centre
If you would like to send a fax or make a copy, please contact our Reception Team to assist you.

Car parking

The hotel garage is at your disposal at a daily fee of EUR 20.00. We would like to inform you that the hotel is not liable for cars or any objects left in the car!

Car rental

Please contact Reception for further information.

Check out

Check out time is 12.00 o’clock, noon. The Reception will assist you to store your luggage if you would like to spend more time in town before going to the airport.
If you require a later check out or wish to extend your stay please contact Reception.

Choice of pillows

Choose from the following: duvet, latex and top. Please call Reception for requesting it.

Concierge Service

Our Reception team assists with all your requests and wishes. Table bookings, restaurant recommendations, flower arrangements, Theatre and Museum tickets as well as mailing your correspondence.

Credit Cards

We accept the following credit cards: American Express, MasterCard/Euro card, VISA.
If you have questions in regards to payment methods please contact Reception.

Do not Disturb

In case you do not wish to be disturbed, please leave the “Do not disturb” sign on the outside doorknob. if you do not want to receive any telephone calls, please inform the reception. Internal room-to-room calls cannot be prevented!

Fitness Room

Our Fitness Room is located on the ‘G’ floor, in staircase ‘C’ . You can open it with your room card.
Opening hours: 0-24 hours
In our fitness area we provide fresh towels for your usage. If you need further help please contact Reception or
the pool attendant.

Grocery delivery

We are happy to fill up your refrigerator with Hungarian specialities. Just tell us what you wish for. For further details please contact our staff at the Reception.

Housekeeping

Our Housekeeping team is at your service at all times. Should you require an extra towel, an extra pillow or an ironing board please let us know.
For extra cleaning service of your Suite please also contact the Housekeeping team.

In room kitchen

All our apartments have a fully equipped kitchen. If there is anything missing; please contact either Housekeeping or Reception. If you need explanation for using the equipment please contact Reception.

Internet 

High speed internet connection is available in every suite.
If you experience any problems with your connection please contact Reception.

Iron/Ironing board

Please contact the reception if you wish to have delivered the iron and ironing board.

Ironing service

We can provide you ironing service, please tick in the appropriate box on the laundry list, found in your wardrobe. The cost of this service is 50% of the listed prices.

IT support

If you are having difficulties with your computer, internet connection, etc. please call Reception to helping you out

Laundry Service/Dry-cleaning 

Laundry and Dry-cleaning Service is available every day except National Holidays. Please leave your laundry on the bed in the laundry bag for the Housekeeping to collect and you will receive your freshly cleaned laundry until 6 pm the following day.
If you require your laundry back the same day, please return the Laundry & Dry Cleaning List to Reception before 9.00 am.
Laundry bags as well as the price lists are in your main wardrobe.

Linen Change

We change the linen every 3rd night. If you wish to receive daily linen change, please call the Reception!

Lost & Found

All found items are stored in our Housekeeping department for 2 months. Please contact our Reception team if you are missing something.

Lobby Bar

Open: Mon-Sun: 12.30-23:30

Medical Service/ Pharmacy

If you require medical help please contact Reception.
The nearest pharmacy is located in Dob Street. Please ask Reception for opening times and further assistance.

Meeting Room

There is a meeting room at your disposal. For reservation please contact our Reservations Manager (ext. 803)

Minibar

The minibar is replenished daily, all consumption will be charged to your room account. Please indicate your last day’s consumption at the front desk upon check-out.

Newspapers

Daily newspapers are at your disposal in the lobby and bar area.

Pay TV

You may select from a variety of 55 feature-movies and 20 adult movies, all day long. Daily charge (from 12:00-to 12:00) is HUF 4000,-. To watch only one movie costs HUF 2500,-/ movie. For details please press “MENU” button on the remote control, or ask our Reception staff.

Personal Hygiene

We have shaving kits, dental kits and lady sets available upon request. Simply call Reception and it will be brought to your room. If you need anything else please also contact our Reception team and they will be more than happy to assist.

Public Transport

Please contact Reception to get tickets for public transportation as well as a map of Budapest City.

Restaurant

Our Chess Restaurant and Bar present International dishes and drinks, and available at the following times:
Breakfast: 7:00am – 11:00am
Lunch & Dinner: 12:00am – 22:30pm

Room Service

is available from 7:30 to 22:30. You can find the menu in the information folder. For orders please dial ext. 880.

Room Service Breakfast

To place your order, please call our member of staff in the Restaurant at ext. 880. You may choose from the entire selection of our buffet breakfast served in the restaurant downstairs. The room service breakfast is served at the price of EUR 15.00 per person including VAT. Please place your order at least 30 minutes before the requested time, or a day before, however latest at 10.30 am for the day.

Safe 

All our rooms are equipped with an in- room safe in laptop size. You find it in your main wardrobe. Please follow the instructions on the front side of the safe.
The hotel does not take responsibility for any items not placed in the in-room safe.

Sauna

To relax after a long day we are more than happy to switch on our Sauna for you.
The use of all our wellness facilities is free of charge for our hotel guests.

Sewing services

We arrange small tailor works during weekdays. For further information please contact Reception.

Shoeshine machine

Please find our shoeshine machine in the lobby, next to the restrooms.

Shoeshine Service

If you wish, our personnel can clean your shoes. This service costs EUR 10.00/pair of shoes. For ordering this service please call the Reception.

Shopping in Budapest

To enjoy a shopping-tour through Budapest please contact Reception. Our team will provide you with all information about the most famous shopping-streets as well as shopping malls.

Smoking

Smoking is only allowed in designated areas.

Sports
If you wish to do out-door activities, we can lend you some accessories for it, e.g. football, badminton set, etc. For further details please contact Reception

Swimming Pool / Jacuzzi

Opening times: Weekdays: 6.30 am to 11.00 am
4.00 pm to 10.00 pm
Weekends: 8.00 am to 10.00 pm
Fresh large bath towels are available for you in the swimming pool.
All our wellness facilities are free of charge for the hotel guests.

Taxi

Please contact our reception team to order it for you

Television TV Channels
 – dowload here

Telephone numbers
• Reception: 800
• Restaurant (room service): 880
• Calling room to room: please dial room number only

Dialling number in Budapest: dial ‘9’ for an outside line followed by the required number
• National calls within Hungary: please dial ‘9’ for an outside line +06 + area code + required number
• International Number: please dial ‘9’ for an outside line +00 + country code + required number
• To receive calls from an International location: Hotel phone: +36 1 882 3000
• To receive faxes from an International location: Hotel fax: +36 1 882 3033
All calls are subject to time and distance charge. Our suites are equipped with cordless phone and an own outside landline number. Please ask Reception with regards to your direct number and charges.

Wake up calls

Not to miss your early start in the day, let us wake you up in the morning. Please contact Reception to place your wake-up call.

Country Codes – download here

Emergency Information
Safety Information for guests

Procedure in the event of fire:

The Queen’s Court Hotel and Residence is equipped with a fire alarm system. All our staffs are trained to deal with emergency situations quickly and efficiently. Smoke detectors are installed throughout the hotel as well as in the guestrooms. The hotel also has an electronic internal alarm system that constantly monitors the interior of the entire building and automatically passes any fire alarms onto the nearest Fire Brigade Station.

In case of emergency:

We urgently request that you familiarize yourself with the location of the emergency exits, fire alarm system and fire extinguisher as well including the following Safety Instructions.
Please take note of the Emergency Exit Plan which is located at your room’s entrance.

Please try to observe the points en route to your room:

Locate the nearest emergency exit to your room. Count and remember the number of doors between your room and that exit.
Open the emergency exit door and take a look at the stairwell behind it.
Locate the nearest fire alarm and fire extinguisher.

What to do if you notice fire:

If there is fire or smoke in your room, leave immediately. If you are in the corridor activate the nearest fire alarm. Alarm buttons are installed near every elevator
If possible, close all doors near the fire so that it cannot spread.
The smoke proof doors in the corridors can be closed using the button next to them.
Please do not take any personal risk, only attempt to put out small fires with the aid of an extinguisher, if safe to do so.
In case of a large fire, leave building immediately. Please keep calm!

If you notice a fire, please remember the following points:

• Call reception if you can
• Close all windows and doors
• Keep calm

What to do if the alarm is given while you are in your room:

Leave your room immediately
Lifts should not be used in the event of fire.
The emergency staircase is available as an emergency exit route.
Fire doors close automatically but remain operational for rescue purpose

If you leave your room to go to the nearest emergency exit, please proceed as follows:

• Carefully open the door and establish whether there is smoke in the corridor
• If only a little smoke is visible, make your way as rapidly as possible to the next emergency exit!
• If it is dark, feel your way along the wall and count the doors to the emergency exit!
• Proceed in a crouched position, as the air on the ground is better than on higher levels!
• Never try to go through thick smoke!
• Don’t use the elevators!
• Always remember to be calm!

What to do if you cannot leave your room

• Call the reception and inform of your situation
• Remain in your room, if exit is blocked, this is the safest place to be
• Place wet towels and sheets against the foot of the door to prevent smoke from entering your room.
• Take the curtains down, if the fire reaches the window from outside at least no material will be set alight
• Keep wastepaper baskets ready for use as buckets so that you can keep towels and sheets at the door wet
• Make yourself noticeable and wave a sheet at the window as a signal to Fire brigade that your room is occupied
• Remain close to the floor
• Cover your mouth and nose with a damp clothe to ease breathing
• Do not break any windows unless necessary
• Closed windows help to prevent draughts of air feeding the fire
• Consider your actions carefully and remain calm

Kindly help us to avoid fires:

Please refrain from smoking in bed and do not empty hot ash into the trash can.
Do not use your own cooking and heating appliances

Thank you for your attention and assistance!

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